We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Open accounts are set to standard Net 30 terms (Subject to credit approval). Open accounts with frequent past due bills may lose the Net 30 payment privilege indefinitely, and be placed on credit card terms. Buyer is responsible for all expenses that incur with collection, attorney fees or any other expenses that arise on past due accounts. Orders payed with a personal check will be held until the check has cleared.
Discount, Promotions & Sales
Any discounts, promotions or sales are subject to change and/or discontinue anytime without notice. Discounts, promotions or sales can not be combined unless specified differently. Special quoted, special order or custom (Made to order) items do not qualify for any discounts, promotions or sales. Only valid for new orders placed within the dates listed in the promotion.(Past or pending orders do not qualify) Commercial accounts may not qualify for additional discounts or promotions.
The seller reserves the right at any time after receipt of your order to cancel your order or to supply less than the quantity you ordered of any item. In the event an item becomes backordered, then that item will be removed or the quantity will be reduced on the order to the current on-hand quantity. Backorders are subject to shipping charges for each shipment made.
Special Order / Made-To-Order Products
Any special order / made-to-order products are non-returnable nor non-cancelable. The customer is solely responsible for any errors if a drawing was not provided to Nitro Power Products. Order quantities are subject to a production run of +/- 7% of the actual quantity ordered and will be considered complete. Nitro Power Products may provide a print to the buyer to review and sign after the order is placed. The buyer is responsible to verify all dimensions in the print and to ensure the product is suitable for the application in which its being installed on. Made to order products are supplied in bulk packed. Special packaging is available for an additional charge.
Drawings / Prints / Product Diagrams
Any drawings, prints or product diagrams are sole property of Nitro Power Products. These may not be redistributed, copied, upload or transmitted in anyway without written permission by Nitro Power Products.
Lead times provided are only "estimated" lead times and are not guaranteed. Lead times do not include time in transit from our facility to the delivery address. Lead times provided in a quote are from the order date, not the quote date. Lead times are subject to change at the time of order. If a print is required to be signed for an order, then the lead time is calculated from the day that the print was signed and returned. Very rare, but uncontrollable situations beyond anyone's control can happen and cause significant delays. The buyer is still obligated to an order even if the lead time significantly extends beyond the original "estimated" lead time.
Order Acceptance / Cancellation Policy
Your receipt of an electronic or any other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Our company reserves the right at any time after receipt of your order to accept or decline your order for any reason. Once the order is placed there is no changing, cancelling or combining of any order at anytime.
These Terms & Conditions will supersede any terms and conditions you include with any purchase order, regardless of whether Nitro Power Products signs them or not. We reserve the right to make changes to this site and these Terms & Conditions at any time without notice. All these terms and conditions apply to all orders being placed by mail, fax, verbal or electronic (eCommerce).
Miscommunication does happen and we can not accept responsibility for errors that occur when placing orders by phone. We strongly encourage you to either order online, email or fax purchase orders. Made To Order products can not be ordered by phone and require a physical copy of the purchase order to be mailed, faxed or emailed.
Manufacturing techniques are always improving with modern technology, which can result in slightly different product dimensions. Actual product dimensions may vary from the dimensions listed online or in our catalogs/brochures, so we strongly encourage the buyer to contact us and confirm any crucial dimensions.
All pricing provided is in USD (U.S. Dollar). All pricing is subject to change anytime without notice. We reserve the right to correct any pricing that was listed incorrectly due to a typographical error, whether or not the order was already accepted, shipped and/or invoiced.
Applying for a commercial account does not guarantee you'll qualify for a commercial account. Commercial accounts must maintain a minimum dollar value within a one years time to retain any active discounts. Any account falling below the minimum within a one years time may lose any discounts associated with the account. A $50 minimum order is REQUIRED per order placed for all commercial accounts. Commercial accounts may not qualify for certain promotions, sales or discounts. Made to order, special order or any non-standard stock items do not qualify for the discount associated with the commercial account. Any accounts with multiple past due occurrences may permanently lose any discounts associated with the account. We reserve the right to discontinue, modify discounts or permanently close any commercial accounts at any time for any undisclosed reason.
Taxes / Duties
The seller shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you the buyer, are solely responsible for all sales taxes or other taxes. In order to be tax exempted, you need to complete, sign and date the proper tax documentation in order to be on tax exempt status. We reserve the right to remove tax exempt status in the event our company needs updated tax exempt documentation. Buyer may be responsible for any special taxes, duties or surcharges for international import/export orders.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, the seller shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The seller shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
All products have a one year warranty from the order date unless noted differently. Warranty claims by the buyer must be written with detailed information on the defect and/or workmanship. Written claim must include detailed information on the drive design. Products are subject to an inspection by Nitro Power Products, the "seller", before granting any warranty replacement. Customer must ship the product(s) back to our company for warranty inspections. Any indicators of alteration, abuse, misuse, overload, improper drive design, abnormal wear, incorrect size product, improper maintenance and accident will void any warranty. Products will be replaced at no charge with the same product if the product has been deemed defective by Nitro Power Products. Nitro Power Products will not be liable to cover any consequential losses, labor charges, damages, time lost or any other costs/expenses with a product that is deemed defective by either a defect and/or workmanship.
Items not covered by any warranty:
Any Tools (Example: chain breakers & chain pullers)
Product blanks (Products that are being machined by the buyer or third party)
Altered products (Stock products that have been altered)
Products manufactured outside of a recommend value. (Example: Bores larger than the maximum recommended)
Products for testing (Testing is usually a destructive process)
***All the above terms and conditions are subject to change without notice***