Frequently Asked Questions

PRODUCTS
How’s the quality and does your roller chain meet ANSI B29.1 specifications?
Yes! In fact, all of our roller chain exceeds ANSI specifications. All products are manufactured in an ISO 9001:2008 certified factory to ensure strict guidelines are followed.
Is your chain pricing by the foot?
No. The pricing reflects the roll/reel size.
Will my 1" shaft fit inside a sprocket with a 1" bore?
Yes! All sprockets and shafting are manufactured, so they will be compatible together. Same goes for all sizes.
Can I buy the individual chain components such as the plates, pins or rollers?
No, we do not sell chain components.
How do I know which sprocket fits my chain or vice versa?
Its pretty simple! Look at what number is stamped on the side of the chain. You might see a number like 25, 35, 40, 50.... When shopping for sprockets, just look for the matching size. Example: A #40 chain will fit any number #40 sprocket. See its simple.
How do I find out what size chain I have?
You'll need to measure the roller chain. Click here for a listing of roller chain charts and dimensions. Be sure to measure all reference points shown in the roller chain chart!
Are your products in stock?
Yes! Most of our products are in stock. Our product availability is shown in the categories and product pages. (Sample Shown Below) If we do not have enough in stock, then give us a call at 800-982-3141. New inventory arrives weekly.
Do you offer custom made to order products?
Absolutely! Custom products is large part of our business. We offer custom made to order sprockets, attachment roller chain and custom cut roller chain (Cut to length). Click here to send us an inquiry.
ORDERS
How soon will my orders ship?
Most orders are shipped within 1 business day. Excludes holidays. to view our Holiday schedule.
Will I be notified when my order ships?
Yes! You’ll receive a shipping confirmation when the order is shipped. The tracking number may not register on the carrier’s website until the evening hours or the next day.
When will I receive my order?
Most customers receive their order within 2-5 business days from the ship date. Excluding Weekends & Holidays! We do offer UPS Next Day Air and UPS 2nd Day Air for customers who need their order by a certain day (Excluding Weekends).
Can I call an order in?
Yes! However, we strongly encourage the order to be placed online. We do not accept responsibility for errors made on phone orders. Miscommunication does happen over the phone...
Where does my order ship from?
Your order will ship from Milwaukee, WI 53224
Can I see the status of my order?
Yes! When you’re logged in under “MY ACCOUNT” you’ll see a section labeled “Track Your Recent Orders”, which will show the current status of your order. Orders placed by phone will not appear under your online account.
  • New – New order just placed
  • Processing – Order is processing in the warehouse
  • Shipping – Your order has been fulfilled and shipped
Can I change, cancel or add to my order after I submit the order?
Sorry, but we do NOT allow the order to be canceled, changed, added to, or combined with another order once the order has printed in the warehouse. Verify the products and quantities before submitting the order.
Can I return items if I ordered incorrectly?
Yes, click here for our return policy and procedure.
Can I reference a PO or Work Order number?
Yes! In the checkout, we have a field labeled “Do you need to reference a PO or Job number” where you can enter this reference number. This reference number will be on the packing slip and the shipping label.
SALES TAX
Why is sales tax on my order?
Due to a new Federal court ruling, states can now require remote sellers to start collecting and remitting sales tax.
My company is tax exempt for the products I purchase from you - How do I get on tax exempt status for my orders?
If your company qualifies for tax exemption for the products you purchase from us, then you'll need submit the proper tax exempt forms to us. Click Here for instructions
SHIPPING
What shipping carriers do you use?
We ship orders via UPS. Large truck freight orders are shipped by R&L Carriers.
How Long Does R&L Carrier Truck Freight Take?
You can view the transit time map here. Transit times are from the ship date and do NOT include weekends or holidays.
Will my order ship with signature required?
No, we do not ship orders out where a signature is required. However, UPS has their own policies and they may require a signature for various reasons (i.e. Areas with high package theft).
Can I bill my own UPS account number?
Yes! Enter the account number in the comment section of the checkout page.  Please specify if its a collect or 3rd party account. 3rd Party Account Billing: Make sure to include the 3rd party account name and address.  This will prevent significant delays. Orders are held until the account is verified with UPS.
 Your credit card is only “authorized” (Not charged), when the order is submitted, so when the order ships the credit card will only be charged for the products.

Some orders may ship from more than one warehouse if we can not fulfill your order from any single warehouse. In the event this does happen, then your account will be billed for each shipment being made. This is not common but it does happen.

**Lost package and damage claims are between the account holder and UPS**
PAYMENT
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express. Payments are processed through authorize.net on our safe and secure website. You can verify below that we’re a verified merchant through authorize.net.
How does the charge appear on my bank account?
RollerChain4Less.com company name is Nitro Power Products, LLC , so the charge will appear as Nitro Power Products
Why Is There A Pending Transaction When My Credit Card Declined On Your Site?
We require the billing address to match what the bank has on file. (Helps prevent credit card fraud). Unfortunately its still processed as a pre-authorization, but the funds will NOT be captured. The pre-authorization (Usually shows as a "pending transaction" on your side) will usually drop off within a few business days. This is a slight flaw with credit card processors & banks that all eCommerce companies face. :(
Do you offer open accounts?
Yes! You’ll need to fill out a credit application to see if you qualify for an open account. However, we do require the first order to be placed with a credit card to establish an account with us. Click here to download the credit app.
SECURITY & PRIVACY
Do you sell my information?
NEVER! Your information will NEVER be sold or rented to any third parties! Click here to view our privacy policy.
Is your site secure?
Absolutely! We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology.
ACCOUNT INFORMATION
What if I forgot my password?
No worries! You can reset your password by clicking the “MY ACCOUNT” tab, then click "Reset Password", then enter your email and click "Reset". After this an email will be sent with a link to click on to create a new password. The link in the email is valid for 10 minutes for security!
We have multiple employees that order. Can I create multiple logins for my account?
No, you can only use one email address for a login. We recommend using a generic email everyone can use such as [email protected] or [email protected] Just DON'T use a password that reflects a password you use for other stuff.
How do I change my email, address and password?
Simple! Log into your account under the “MY ACCOUNT” page, then click on “Update Address / Email / Password” shown in the green boxes below. Sample picture below.

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